Backup
Your phone rings first, same as today. The assistant answers only when you don’t.
Phone assistant for therapists only
You’re in session. The call still gets answered.
When you can’t pick up, our assistant answers warmly and tells the caller when you’ll call back. You make the call. Built for solo therapy practices.
Two weeks free. Month to month. Cancel anytime.
The problem
Calling a therapist for the first time is hard.
Many people who reach voicemail hang up and don’t call again. You can’t answer during a session, and you shouldn’t have to.
Why we built this
A call answered at the right moment matters.
In a solo practice there is nobody to answer it while you’re with a client. We built this assistant for that one moment: someone picks up, the caller feels heard, and they know when you will call.
They know when to expect you, so they pick up when you call. The conversation that matters is still yours.
Three steps
How it works
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You’re with a client. A call comes in.
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The assistant answers in your practice’s name, checks your calendar, and tells the caller when to expect your call.
For example: “She’s free between 2 and 3 today, so expect her call then.”
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You get a text with their name, number and callback time. If they agreed to a text too, they’re expecting your call.
Two ways to set it up
Session hours
During the hours you choose, the assistant answers right away. Your phone stays quiet while you work.
You keep your number either way. You can switch between the two, or turn it off, whenever you like.
What it does and never does
It does
- Says it is a virtual assistant.
- Asks for a first name and a callback number.
- Asks whether a text or voicemail is okay.
- Gives a time to expect your call and checks that it works for the caller.
- If the caller says why they’re calling, it notes it in one line for you. It never asks.
It never
- Gives advice or opinions.
- Guesses what the problem is.
- Books or promises an appointment.
- Quotes prices or insurance.
- Pretends to be a person.
- Asks why someone is calling.
- Transfers calls.
Emergencies It tells the caller to hang up and call 911, or call or text 988. It is not an emergency service.
Privacy
How we protect your clients
- It never asks why someone is calling.
- If you connect your calendar, it gives callers a time that fits your schedule. It sees only when you’re free, not who you’re seeing.
- You choose what your text alerts show: the full message, or just the caller’s name and number.
- We sign a Business Associate Agreement with you before any call goes through.
- We never sell caller information or use it for advertising.
Pricing
- Two weeks
- Free on your real calls
- Then, setup
- $700 first month included
- After that
- $189 a month
Up to 150 minutes of calls a month included. Month to month, no cancellation fee. The same price for every practice and for either setup.
Questions
Will callers know it’s not a person?
Yes. It says so in its first sentence.
What happens if someone calls in crisis?
It tells them to hang up and call 911, or call or text 988. It does not counsel callers or transfer calls. Keep your own voicemail’s emergency message too.
Do you sign a Business Associate Agreement?
Yes, before any real call goes through.
What do you keep, and for how long?
The caller’s first name, number, callback time and anything they chose to tell the assistant. Messages are deleted 7 days after we deliver them. We don’t keep call recordings.
What do my text alerts show?
You choose: the full message, or just the caller’s name and number. Standard text messages aren’t encrypted, so some therapists prefer the short version.
Does it book appointments?
No. It tells the caller when to expect your call. You book the appointment yourself.
How does it know when I’m free?
From the open times in your calendar, or from callback hours you give us. It never sees who your appointments are with.
Do I have to change my number?
No. You keep your number. Calls reach the assistant only when you choose.
What should I tell my clients?
We give you short wording for your voicemail greeting and your intake paperwork.
How long does setup take?
One short call with us. You’re live within 5 business days.
Is there a long-term contract?
No. You sign a simple one-page agreement. It’s month to month, with no cancellation fee. Cancel by email.
You’re in session. The call still gets answered.
Book a 15-minute callTwo weeks free. Month to month. Cancel anytime.